Refunds and cancellation
These rules apply to professional engagements: reviews, studies, board papers, and follow-on days. We do not sell goods by post or event tickets.
Eligibility
A refund is considered when you cancel in writing to hello@portalanchorcore.click before the first observed session, or when we cannot fulfil the engagement for reasons on our side (illness without a substitute, or our failure to attend an agreed observation day).
Timeframe
Write within 14 days of deciding to cancel. We will confirm in writing within five working days what, if anything, will be returned.
Deposit
The 30% deposit holds observation dates and time for extract review. If you cancel more than ten working days before the first observed session, the deposit is returned in full. If you cancel inside those ten working days, the deposit is kept to cover diary time already refused to other clinics, unless we fill the dates.
Full and partial refunds
If no extracts have been reviewed and no observation has occurred, a cancellation outside the ten-day window is a full refund of sums paid. If we have already read extracts or visited the clinic, we invoice for time at the follow-on day rate of £850 excluding VAT, capped at the engagement fee, and refund any remainder.
Work already started
Drafts, charts, and notes prepared before cancellation remain our copyright. You will not receive a finished review if the balance is unpaid. We will not leave half-finished board papers in a state that could be mistaken for a issued pack.
Rescheduling
You may move observation once without charge if you give ten working days’ notice. Later moves may be charged a half-day (£425 excluding VAT) if travel was already booked.
No-shows
If we arrive for an agreed observation and the clinic cannot accommodate us (no access, no list running, no named contact), that day is charged. We will offer a new date for any remaining observation.
Materials
We do not purchase clinical supplies on your behalf. Travel already spent for a cancelled visit may be deducted at cost from a refund.
How refunds are paid
Refunds go back to the account or card that paid the invoice, within 14 days of the written confirmation. We do not offer credit notes for unrelated future work unless you ask for one in place of a payment.
Ask
Refund requests: hello@portalanchorcore.click or 07036426343, quoting the engagement date and specialty.