The review
A corridor, a printed list, and twelve weeks of extracts.
This page is the working shape of our flagship engagement. It is written for the person who will book the observation days and defend the findings in a partners’ meeting.
Week one — the question on paper
You send the specialty, the site, and the sentence a director has already used: “Why does Thursday run into the afternoon list?” or “Are we really at 11% DNA?” We send a data processing note and a list of extracts: session lists, DNA codes, room bookings, and, if you have them, returned clinic letters.
Weeks two and three — two mornings or a morning and an afternoon
Tom Rees briefs reception and the list lead. Helen sits where patients sit. We time advertised appointment to being called. We note when the first room is actually ready. We do not follow anyone into an examination. If the clinic is in difficulty, we leave and finish from extracts.
Weeks three and four — charts with captions that can be argued with
Waiting time in clinic is not referral-to-treatment. Unused slots are not DNA. Hospital cancellations are pulled out of residual codes. Each chart names the list and the week. Amira Shah reads the pack against the extract so a column is not asked to carry a claim it cannot hold.
Weeks five and six — the walkthrough
The written review and the two-page board note go to your named contact for factual check. Then we sit with the people who own the rota. Recommendations name an action: move the first new patient, release Friday holds at noon, stop counting a store cupboard as a consulting room.
What this is not
It is not a software sale, a login, or a permanent presence in your PAS. If you later want a DNA study or a multi-site comparison, those are separate commissions with their own quotes.